Payment Policy
We offer a safe and secure checkout with SSL encryption. All payments are processed in US Dollars (USD). Applicable sales tax is calculated at checkout based on your shipping address.
Accepted payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Your payment is captured at the moment your order is placed. You receive an order confirmation by email immediately after your purchase.
PCI compliant: all transactions are handled by our certified payment provider in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your card number is never accessible to us — once your purchase is completed, we can only see your billing information, shipping information, order details and the last 4 digits of your card.
If your payment fails or is declined, please try a different payment method or contact your bank. For payment questions, contact us at info@nellandbrooks.com or via our Contact page.
Nell & Brooks — operated by Dirk Sales (registration no. 42077694)
Business address: Josephstraat 97C, Rotterdam, South Holland, 3014 TL, Netherlands
Warehouse / returns address: Kungfubuy Warehouse, Building 9, 4th Floor, No. 49 Jinfu 2nd Road, Liaobu Town, Dongguan, Guangdong 523000, China
Email: info@nellandbrooks.com · Phone: +1 (659) 227-0684 · Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). Saturday and Sunday: closed.
We aim to respond to all inquiries within 24 hours.