Shipping policy

We currently ship within the United States only (all 50 states).

Shipping costs: we offer free tracked shipping on all orders within the United States.

Order cut-off time: orders placed before 6:00 PM (EST) on business days are processed the same day. Orders placed after 6:00 PM or during the weekend are processed the next business day.

Processing time: 1–2 business days (Monday to Friday). During this time your order is prepared and packed for shipment.

Transit time: 6–10 business days (Monday to Friday). As soon as your order has shipped, you receive a confirmation email with your personal tracking number. You can follow your order at any time on our Track Your Order page.

Estimated total delivery time: 7–12 business days after placing your order.

Shipping restrictions: we do not ship to PO Boxes, APO/FPO/DPO addresses or US territories.

Wrong address: please make sure your shipping details are correct at checkout. If you notice a mistake, contact us within 12 hours at info@nellandbrooks.com and we will correct it before shipment.

Failed delivery or returned parcels: if a delivery fails or the address information is incorrect, the parcel may be returned. We will contact you to arrange a new shipment, which may incur additional shipping costs.

Lost or damaged parcels: if your parcel is lost or damaged in transit, contact us at info@nellandbrooks.com. We will investigate with the carrier and find a solution as soon as possible.

We may update this shipping policy from time to time. The latest version is always available on this page.

Contact information

Nell & Brooks — operated by Dirk Sales (registration no. 42077694)
Business address: Josephstraat 97C, Rotterdam, South Holland, 3014 TL, Netherlands
Warehouse / returns address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: info@nellandbrooks.com
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (EST). We respond within 24 hours.
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